Urban Vancouver

Telus has no clue about what the words "customer service"
really mean, and I've had years and years of personal
experience to back up that statement. One day, while they
still had an actual store-front office in Cap Mall, I was
in there buying a little headset-type phone they sold.
During checking out at the counter, the gal asked me if
my other main phone at home was a Telus.
I replied, "Hell, No - I own all my own equipment, and
my main phone is a speakphone from Radio Shack with a
built-in answering machine, and it's 20 years old, and still
works perfectly."
When I mentioned Radio Shack, her face turned an angry red,
and she said, "You get out of here right now!"
I thought she was joking around, but she was deadly serious.
So I said, "Fine - One more outburst out of you, Kid, and
your Supreme Commander is getting a fax from me that will
fry your pimply little ass - I promise! This is no way to
talk to a customer that has dealt with your company since
1968, and I'll be happy to prove that to you - so just keep
on shooting your mouth off here." I had raised my voice, so
everybody in the place heard me, and the local manager rushed
over, and hustled that gal into the back room. I don't know
what else happened, because I left at that point, totally
steamed myself.

I got tired of Telus constantly telemarketing me to ten-dollar
me to death with more services I didn't want, so to partly
express my displeasure, I changed my Long Distance service
from them to the one I have now. I found out about this one
from my Persian pals at the nearby gas station. They said,
"Quit getting angry at Telus - change to Startec - here's
their number - call them." I did and I'm getting seven cents
a minute anywhere in Canada or the U.S. 24/7 and they even
have an automatic debit plan to deduct it from your bank account.
And that was long before Telus wised up and began that same
convenience for payments. My last bill from them is for an hour
and thirty minutes of long distance, and the total is $6.30,
plus GST & PST, for a total of $7.18. There's no "membership
fees" like Telus has, or anything else - just your seven cents
per minute. I love it. They never hassle me to buy anything else,
but if I wanted Internet, they also have that at very reasonable
rates. If you're as unhappy with Telus as you seem, then you
should call their Customer Service at 1-877-882-1111 Monday to
Friday, 9:00 am to midnight EST, and you will likely be talking
to an actual human being - one who appreciates your business.
Or, check them out on the web, at www.starteccanada.ca
They've just come out with a new deal for cell phones - you
can get the same rates on your cell long distance as you have on
their regular long distance. I don't have a cell, but if you do,
then check that out. These are good people to deal with, and
I have nothing but good to say about them.

i have had many many problems with telus too they just dick me around over and over your not going to get your cell phone fixed if it breaks theyll take it for a couple of weeks and say we replaced everything and give it back to you with the same problem this has happend to me three times now and we give telus atleast $300 a month its fucking ridiclous

I just called 3 times and waited on the line for 20 minutes and every time I get to the front of the cue and the person says "hello" the phone hangs up!!! plus they are only open 9-6 so i have to call them from work.

This is bad news....

don't even get me started. i was hit dead-on by the telus customer service train wreck all summer, including disconnected services, tripling my bill, and disconnecting services again!

i warn you, it's not a pretty story!

I switched from Telus to Shaw because of Telus' crappy service. Every time I called for help about billing, which was a least three times in one week because i didn't get my bill, they got snarky. They also gave me some crap about having billing problems in my area, and then charged me for the bill when it finally arrived! I got fed up and switched. They really have no clue what customer service is.

seem like telus is not listening to customers or they dont care. on sunday 9th December, called telus. but they are apprently having some technical difficulites so, i cant reach them. it has been more than 24 hours. it is monday 10th Dec and I am still unable to reach them. they are still having issues. how ridiculous that can be!! i am so sorry after hearing awful stories about telus service, i still singed up for 3 years internet service.I only realize now, How Stupid I am..

I had Telus TV service (lot's of problems, TV box freezes all the time, technology is outdated, etc), and after my 1 year contract was finished I called them to have it disconnected. Oh, and I also have Internet with them. They disconnected my TV service as promised (fast "service" there), and guess what, they decided to disconnect my Internet too. I called their "customer service" to find out when they were planning to turn my Internet back on, and a guy there told me that my Internet will be up and running again in a couple of hours, and that someone was working on it. Yeah, right. 24 hours later - still no Internet. I called them again, and they had no record of my problem whatsoever. So, now I have to wait their famous "24 to 48 hours" before someone decides to get their lazy ass up and to reconnect the service which was not supposed to be disconnected in the first place. I have a suspicion that this is their way of punishing me for disconnecting their crappy TV.

startec snuck in a 11.9% rec.fee! RIP-OFF! going back to telus or ?

hi evryone, i would like to start rite in begining last year in 07 around january i noticed a 1 888 number was calling my prepayd telus phone, i though that was wierd probably some surveyng company or something i dint answer that # ,but the months went on and the same # kept calling maybe onese or twice a month,around june or july i though thats like arrassement so i was working during the day and they called i answer it was telus ...so they said "Mr alves we see through our records u have been a loyal castumer four three years spending around 80 $ a month consistently for that time....so today we telus would like to offer a deal ..make one year contract and get a lot more for my moneys worth they said they were willing to wave the 400$ deposit...because i had been such good castumer i though that was great i said to the guy from telus i liked the fack that idint spend more than the 80 $ a month and he said to me he could put a 200$ cap on the accuont that would automaticly temporarly disconnect my phone..and i said ok as soon as went on the contract everything changed when i didnt pay my biils on time they would call me and send tex mess. then when it reached the 200$ the phone would go off anyways...then i noticed something really difrent in there attitude really cold..very bussines like..no more "GOOD CASTUMER" "LOYAL CASTUMER" when i call them and ask for help with paying the bill a couple of days latter they flat out said not a chance.so much for trying to talk to ur creditors..lol..now we are in the beginning of march i had paid my bill in full dec 17 07 ..my balance was 0 january and february i wasent able to pay my bill...when on march 3rd my new bill kicked in it went over the 200$ and the phone was suspended....no surprise there! the problem was that i had just goten in a accident somebody hit my truck two days before and i call them again and asked them to please restore my service because i had an emergency i asked to take in cosideration i had now been a castumer for 4 years and i needed help even thou i owed 2 months mostly late but i allways paid for 4 years now i though that was very unfair looking in retrospective but they laugh at me i 1st spoke with a lady named "pota" or something like that she said to me word for word that if i finished the one year contract that they would give me the "WORLD"...lol i replyed i dont think i will be renuing my contract with telus ..she said that was fine....back at chistmas i bought my wife a sprak bumdle prepaid telus phone oh i forgot when i asked "pota " to speake with castumer care she said pay the uotstanding bill then i could speake with them...since every time i pressed * 611 i would be directed to colections again she laugh.. so used the prepaid phone i had bought to call castumer care so i spoke with a gentlemen named "john" from castumer care i expressed my problem to him in hope he woul be understanding.. to my shock this guy was like brainwashed or something i said please look i ve been a castumer for 4years im not going to run anywhere due to my personal circumtances i need a little bit of help..he said i didnt matter i was a castumer for 4 years...i reminded him that it did matter back in july..when telus said i was such good castumer and they had an offer.. i said thats like double standrd he keped trying to tellme my bill was late i asked 4 times to speake with a supervisor when finaly he puts me through to "james" in the "escaleted departmen" so i asked james if they valeued my bussines he said yes..so i asked him if he knew my contract was comming up for renewl in june...he said yes i said im not going to renew my contract he said that it was ok because i had been late numerus times and that they just lost money talking to me on the phone...so then i reminded him that the sales rep from telus back when he was offering me the deal and about the two hundred cap on the account he never menssion anything about u being very strick about not restoring service with an outstanding balance... that is because james just told me how strick telus is with that subject...because if he had told me how strick u guys are i wouldnt ever agree to any contract like that if he fully disclosed the contract i would not agree and would have remaind a prepaid castumer....bottom line is telus made a profit from me for 4 years now they wont anymore.today i spoke with three people that work for telus that recieve a pay check from telus they have a responsability to make telus profit and i think they failed .these people wronged me and they wronged telus .something went wrong somewhere down the line ..for 3 years i was a good castumer and gave them my money.............then when they where not so upfront with me we had 1 unpleasent year witch leads to telus loosing me as a castumer hum ....strange, i guess if telus does to all there prepaid castumers what they did with me ..then they a very interesting future...lol hopefully others will hear of my experience with telus and make a more sound decision on getting the most for ur $ after all u work for ur $...one thing is for sure never againg another phone contract ever after this one..not with bell not with rogers not with anyone just prepaid so i can go back to being a valued castumer but for telus not another penny from me and hopefully i can discurage a lot of people of making the misstake i made..the only positive thing in all of this is what i lerned..fools can only fool themselfs

I wanted a phone on m named i live in saskatchewan

I have been subscribing the above stated telephone number which is installed in my apartment room 303-717 Jervis Street, Vancouver.
Please cancel the subscription of the stated telephone line.

My father is currently paying for high speed internet, HDTV and home phone with TELUS and the damn wireless modem they gave us is shit. It renames, changes passwords and shuts off whenever the hell it feels like it. now because the HDTV runs through the modem, whenever the damn thing shuts off it erases the IP address so I get no connection and that stops my TV, it pisses me off so fucking much. Now the nightmare of trying to call customer service about it and the fully charged battery dies after the 2 hours of being transferred through different departments. It’s useless. I sent them a letter reading:

Dear TELUS.

My name is Chris Nyhus and I am writing on behalf of the Nyhus family. My father is James Nyhus and he is currently paying for the following services: high speed internet, internet HDTV and landline home phone. I am absolutely disgusted and disappointed in your services; you have expensive plans that are quite frankly crap. Our internet is fine when it decides to work. Yes it is fast but the thing is you choose horrible quality hardware like your 2wire modem that decides to shut off, rename and switch passwords as it pleases. When a family is running a small business, and has a child in college and a child in high school, it is of most importance that they have a reliable high speed internet service which frankly, you do not supply. For example 2 nights ago my sister did her algebraic assessment test and passed it, the college told her that she was now eligible to register for pre-calculus courses with which in completion she would sing up for business management to pursue her career in owning and managing her own sport therapy business. You may be wondering what relevance this has with TELUS. Well the college she applied to and was accepted to was Douglas College and the only way you may register for courses is online. Now with that knowledge in hand, our modem non-surprisingly shut off and decided to erase our IP address. That night was the only night my sister was able to register for her courses if she wanted to attend this year. So with my sister very angry at the fact that she may not attend college this year due to a horrible service and cheaply made modem, she asked my father if he may call TELUS to resolve the continuously reoccurring problem. My father picked up the phone and dialled the phone number for customer service which takes your company normally around and hour (some days even longer) of transferring you through different people. Finally he got through and was talking to a man who helped us re-assign an IP address. The problem was resolved for the millionth time or so we thought. Again tonight, non-surprisingly our internet decided to shut off, and may I stress the fact that this is a frequently reoccurring and quite annoying problem. So this time is our family is pondering whether or not we should end our service with your company because it is just disgusting and frustrating how you think re-assigning an IP address will just solve a problem, because quite frankly it only solves the problem for about a week or two than it does the same thing. I am not certain but I think we are switching over to ROGERS like we did with our cell phones because your cell phone service was the same. SHITTY!

Now with the knowledge of our internet being a COMPLETE nightmare, it also affects our so called "HDTV". As you hopefully know the "HDTV" operates through the 2wire modem system, so when it shuts off and the internet isn't working it is not to our families surprise that our television has no signal. Again being same as the internet it is a frequently re-occurring problem. Now getting past the fact that the horrible internet is causing problems with the television, the picture quality is just horrible. It is milky, blurry and fuzzy, even so on the "HDTV" channels. A friend of mine has Shaw TV and their regular non HDTV channels are way clearer than our "HDTV" channels. Having this in mind we have acquired a 1080p 46' Sharp aquas TV and a 1080p up-conversion Panasonic HDDVD player so our family truly knows what High Definition look like so you can’t pin it on an old TV.

My family and I are overall quite disappointed in your services. My opinion is that the only service that your company can provide with some ounce of quality would be you landline home phone service. I'm not talking about your cellular network, which I have nothing nice to say about. Thankfully we terminated our cellular plans with your company around 2 1/2 months ago. The only well spent money going towards your company in my opinion is the premature contract cancelation fee. That's pretty sad when you have people saying that about your company.

P.S. Feel free to email me back and discuss your services, and I'm, sorry if this feels offensive but it’s not meant to be. It’s just calling your customer service is not working. If there is a solution that your company is willing to provide than we would be happy to receive it.

August 22/08

and all the people said was sorry for the inconvenience and hope this problem doesn’t occur again, they didn’t fix a damn thing and my internet is still fucked and my so called "HDTV" still looks like shit, were paying the premature contract cancelation fee and getting rid of those shit heads, it’s stupid. So if any one has this problem let me know.

I am extremely disappointed and appalled by the level of service Telus is providing lately. First of all you can never reach a real person and then when you do it is a contactor, who seems ill qualitfied to do the job.

Telus recently advised us that they would be upgrading their internet service in our area (of Vancouver) and sent us a new modem to install on the installation date. The modem we received ended up being broken (a loose screw inside) plus ever since the supposed changeover day we have had really bad static on our phone line so that you could not hear the other party. We contacted Telus who sent out a repair man five days later!! After some time, this individual managed to get rid of the static on the line (and leave us woth a new modum), but as he was leaving we noticed that we no longer had any phone service on the main floor of our house (half our phones were now out of service), yet they had been working fine before his visit. He told us "he was a contractor" and we would have to phone Telus to send someone else out to fix it (the new problem which he had created). I couldn't believe it. Talk about service. He was gone outthe door and we are standing there with our months wide open in disbelieve....but the story continues.

We waited in line on the phone to get through to Telus, once again, [ave you ever phoned them when they don't say that "they are experiencing a heavy volume of calls?"] We finally managed to get a second service/repair scheduled. They could not specify a time - just sometime on Friday afternoon. So we waited around all Friday afternoon waiting for the service person to show up. At 4:00PM we finally phoned Telus to find out what was going on. First the Telus person was unable to acknowledge that any repair had been scheduled, then he decided that the service repair man had been here and left a card at the front door. We heard no door bell, we also have a back door and a phone (remember -- provided by Telus) and there was no card left at the front door. SO hear we sit still with no phone service in half of our house - caused by a Telus (contractor) repair man.

This is outrageous and I wonder why we (and others) are putting up with this poor quality of service. In wanting to talk to a real person to launch a complaint there isn't even a contact person (or department) listed on their website (and the phone repair person on the phone would not connect me to anyone).

Frustrated and looking for a solution!!